CommonSpirit

Runbook for connecting to the CommonSpirit on-premise customer environment.

1Password Credentials

• CommonSpirit Call Service Token

Access Restrictions

CommonSpirit restricts access, and only permits authorized users.

Presently Authorized Users

• Wyatt Christeson
• Shannon Moore
• Gerrit Van Arkel
• Michael Sørensen
• Fabio Voermans
• Artem Chupryna

Information about the deployment

This deployment was configured using the Call Recorder Installation Template.

This environment is a redundant deployment, with two hosts: edc00cscapp1003 and lvs00cscapp1003. They use SIP Trunk Recording from Cisco UCM. OPTIONS request signaling is enabled, so OPTIONS requests are sent out to keep the SIP trunks alive, which should be observable in logging.

VPN access is available via their portal, accessible from US IPs: https://securelink.chw.edu/rss-servlet/index.action

Our designated contact is Gary Lefebvre (gary.lefebvre@commonspirit.org) — contact him if there are commands we don't have privileges for via our VPN access.

A command quick reference for this environment is available here.

CART Configuration

{
  "log-level": "DEBUG",
  "metrics-port": 9876,
  "capture": {
    "device": "ens192",
    "snapshot-length": 2048
  },
  "voip": {
    "protocol": "sipciscotrunk",
    "port": 5060,
    "callMetadataEnhancer": "unify",
    "callStateManager": "cisco-trunk"
  },
  "sender": {
    "type": "call-service-v2",
    "async": true,
    "call-service": {
      "url": "https://api.commonspirit.motocorti.io/call-service",
      "token": "<CORTI API TOKEN>",
      "calls-store-ttl": "30m1s"
    }
  },
  "file": {
    "buffer-limit": 200000,
    "save-path": "data",
    "persistence-in-hours": "120h",
    "unprocessed-pcap-files-limit": 3000
  }
}

Replace <CORTI API TOKEN> with the value from the Call Service Token entry in 1Password (linked above).