SFD

Runbook for connecting to the SFD (Seattle Fire Department) on-premise customer environment.

1Password Credentials

• Seattle Fire Department
• SFD Call Service Token

Authorized Users

All authorized Corti personnel may access this Call Recording instance.

Instructions

1. Connect to a Windows VM.
2. Open the Microsoft Edge browser.
3. Navigate to https://connect.seattle.gov/ and authenticate with the credentials in 1Password.
4. Once authenticated, you'll be given the option to connect to a machine — connect to the CART machine.
5. While connecting, ensure the Pulse Secure Launcher is installed. If not, install it, then try to launch the session again.
6. Once launched, an RDP session opens to the jumphost. Authenticate with the SFD\Test1 credentials.
7. From the jumphost, open MobaXterm, where the session to the CART machine exists.
8. If needed, use the corti credentials for sudo access.

Information about the deployment

The production deployment runs via docker-compose in /home/corti/production_cart/.

Datadog also runs as a container via docker-compose in /home/corti/datadog/.

Current CART runtime configuration:

{
    "log-level": "DEBUG",
    "capture": {
        "device": "enp179s0f1",
        "snapshot-length": 2048
    },
    "file": {
        "save-path": "data",
        "buffer-limit": 1000000,
        "persistence-in-hours": "72h"
    },
    "filter": {
        "calledparty": [
            "^22.*", "^213[5-9]$", "^214[0-3]$"
        ],
        "callingparty": [
            "^22.*", "^213[5-9]$", "^214[0-3]$"
        ]
    },
    "voip": {
        "protocol": "SIP",
        "port": 5060
    },
    "sender": {
        "type": "call-service-v2",
        "async": true,
        "call-service": {
            "url": "https://api.sfdproduction.motocorti.io/call-service",
            "token": "<CORTI API TOKEN>"
        }
    }
}

Replace <CORTI API TOKEN> with the value from the Call Service Token entry in 1Password (linked above).