Hamilton County

Runbook for connecting to the Hamilton County on-premise customer environment.

1Password Credentials

• Hamilton County VPN
• Hamilton County Call Recording Server
• Hamilton County Call Service Token

Authorized Users

This environment only permits CJIS authorized users access.

Instructions

1. Install the Fortinet FortiClient VPN client.
   • If you are using a Mac, navigate to Settings > General > Login Items and Extensions > Network Extensions and enable the FortiTray.app privilege.
   • If you are using Windows, download the "FortiClient VPN only (DIY, no support)" option, not "VPN/ZTNA".
2. Authenticate using the credentials in the Hamilton County VPN 1Password entry.
3. Receive a One Time Passcode in the #devops-at-corti-ai Slack channel.
4. Create an SSH session to the server IP from the Hamilton County Call Recording Server 1Password entry.
5. Authenticate using the credentials from the Hamilton County Call Recording Server 1Password entry.

Information about the deployment

This was one of our first deployments using the Call Recorder Installation Template. CART is installed as a Linux service, running out of /home/cortiai/cart/. You can interact with the service using docker commands or with systemctl.

Datadog is installed as a host agent, accessed with the datadog-agent command.

Current CART configuration:

{
    "log-level": "DEBUG",
    "metrics-port": 9876,
    "capture": {
        "device": "eno2",
        "snapshot-length": 2048
    },
    "voip": {
        "protocol": "sip",
        "port": 5060,
        "callMetadataEnhancer": "unify",
        "callStateManager": "default"
    },
    "negative_filter": {
        "callingparty": [
            "^2[0-9]{3}$",
            "^MOTOME.*",
            "^GRM001ADM.*"
        ],
        "calledparty": [
            "^89[0-9]{5}$",
            "^2[0]{3}$",
            "^MOTOME.*",
            "^GRM001ADM.*"
        ]
    },
    "sender": {
        "type": "call-service-v2",
        "async": true,
        "call-service": {
            "url": "https://api.hamiltonctyoh.motocorti.io/call-service",
            "token": "<CORTI API TOKEN>"
        }
    },
    "file": {
        "buffer-limit": 200000,
        "save-path": "data",
        "persistence-in-hours": "30h",
        "unprocessed-pcap-files-limit": 3000
    }
}

Replace <CORTI API TOKEN> with the value from the Call Service Token entry in 1Password (linked above).