Orca ORCA v0.174.2
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On Premise Customers
SFD Hamilton County CommonSpirit GMR Region Nord On-Prem Synapse API-Key Deploy
Dns
DNS Flush
Kafka
Kafka Consumer Lag in Voice-Vault Kafka Consumer Group Lag High (> 800) HPA Max Replicas Exceed Kafka Topic Partitions
Storage
Ceph OSD Full / BlueFS Allocation Wedge Query Ceph RGW (S3) Bucket Usage Ceph Mon Quorum Loss / Node-Replacement Recovery PVC Near Full Warning (>= 80%) PVC Near Full Critical (>= 90%) PVC Disk Usage Forecast > 95% Ceph Cluster Storage Utilization High (> 90%) Ceph Cluster Error Ceph Cluster Warning
Observability
Alloy Operator Wedge Mimir Returns Random / Inconsistent Query Results After a Storage Rebuild Grafana Dashboard Provisioning Error Mimir Ingester Reaching Series Limit Mimir Ingest Storage Wedged Mimir Ingester PVC Near Full Loki PVC Near Full Mimir Self-Monitoring Scrape Stalled Synapse Cluster Metrics Silent Mimir Discarding Samples (Series Limit) Loki Discarding Log Entries Trivy Metrics Stale Envoy Proxy Heap Near Ceiling Envoy Proxy Heap Shedding Envoy Proxy Overload Rejecting Requests Traefik Elevated Error Spike (4xx/5xx) Envoy Elevated Error Spike (4xx/5xx) Scrape Targets Failing Traefik 402 Payment Failure (Multiple Distinct Users) Azure Audit Ingestion Silent
Databases
CNPG Cluster Has No Backup CNPG Replication Unhealthy CNPG Cluster Backup Stale (> 48h) CNPG Cluster Has No WAL Recovery Point
Kubernetes
Pod ImagePull / ImagePullBackOff Pod CrashLoopBackOff Deployment Has No Running Replicas Deployment Rollout Stuck DaemonSet Has No Running Pods StatefulSet Has No Running Replicas Kubernetes Job Failed Kubernetes CronJob Suspended Certificate Expiring Soon Node Memory/Disk Pressure (Kubelet Evicting Pods) Container OOMKilled Cluster Autoscaler Unhealthy Trivy Critical Vulnerability One Week Trivy Critical Vulnerability Four Weeks Trivy High Vulnerability One Week Trivy High Vulnerability Six Weeks Certificate Renewal Stuck Certificate Never Issued Trivy Critical Vulnerability Immediate API v2 Debug Endpoint Called in Production Cluster Autoscaler Unregistered Nodes Platform API Server Errors Platform API Client Errors Pod Pending Over 30 Minutes Pod Pending (GPU) Over 60 Minutes Cilium Policy Drops Burst
Capacity
CPU Throttling > 20% HPA Utilization Critically High GPUs Underutilized For 48h Container Memory Leak (Rising Near Limit) Nodegroup Utilization Critically High Nodegroup Utilization High Warning
Identity
Keycloak Client Misconfigured
Synthetic Monitoring
Synthetic Feature Failing Synthetic Monitor Silent Speech to Text – Synthetic Check Failing Corti Models – Synthetic Check Failing Text Generation – Synthetic Check Failing
Platform
Orca GitHub Rate-Limit Budget Low Email Service Minute Quota High Kyverno Admission API Server Unreachable Email Service Hourly Quota High Email Service Send Throttled Email Service Bounce Rate High

GMR

Runbook for connecting to the GMR on-premise customer environment.

1Password Credentials

Access Restrictions

GMR restricts access, and only permits authorized users.

Presently Authorized Users

  • Wyatt Christeson
  • Shannon Moore
  • Gerrit Van Arkel
  • Michael Sørensen
  • Fabio Voermans
  • Artem Chupryna

Information about the deployment

This is our largest deployment by far — 7 hosts running various call recorders.

ESChat — runs on ddccorti02 and dfwcorti02. Fully redundant: each call is recorded twice, so you can safely restart one side of services without impacting the other.

Avaya — currently runs on ddccorti01 (dfwcorti01 is also allocated to this). Split into four separate recording services, without redundancy.

ddccorti03 is allocated as a test machine for our use.

Wave — dfwcorti03 is allocated to Motorola Wave functionality (not presently operational).

Historic Call Import — dfwcorti04 is allocated to a historical import of all their NICE recordings for the last year. This will be active for the next few weeks.

All of these environments are accessed via GMR's portal. Users have accounts provisioned in Okta and Citrix. Log in to the portal, launch PuTTY, then use the credentials from 1Password (linked above) to access the servers.